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Return & Refund Policy

Return & Refund Policy

Thanks for shopping at KottonCulture! If you are not entirely satisfied with any part of your purchase for any reason at all, we're here to help. If you change your mind, that's okay. You can return an unused items= in its original condition and intact packaging within 7 days, no-questions-asked! To start a return, simply fill this form (you need to input the bank/UPI details to receive the refund). To know more about our return and refund policy, keep reading.

Returns

We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return. To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the digital order receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have signs of wear and tear, a refund would not be provided.

You will get a confirmation email from our representative for a free return pickup of the product. Please note that a return pickup will be initiated by our delivery partner twice.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
The entire process from the product(s) being picked up, returned to our warehouse and the refund being credited takes around 7-15 business days.

Once we receive your item, we will inspect it and acknowledge the receipt of your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund to your chosen mode of payment. You will receive the credit within a few days, depending on your card issuer or bank's policies.

Kindly allow 7 days for the return to be processed and the refunded amount to be shown in your bank account.

Contact Us

If you have any questions about an order, drop us a line at contact@kottonculture.in or message on WhatsApp at +91 9691207808 and we will be happy to help. All queries will be solved between Monday-Saturday, 10 AM-6 PM.